Questions & Answers
A selection of the questions most often asked by our customers, together with the relevant replies.
If your specific question is not shown, please use our website Contact Form or send an e-mail.
We will respond quickly and do our very best to help you.
How long has the business been established?
PC Callout is a Family Business. We originally started trading in July 2001, and since then, our engineers have completed over 114,000 successful repairs. We take great pride in our business and truly want to provide a first-class service.
Which methods of payment do you accept?
We accept payment by all major credit and debit cards, as well as by direct bank transfer. A full receipt will be provided.
What does "No Fix - No Fee" actually mean?
"No Fix - No Fee" simply means that if our engineer does not know how to repair your computer, there will be nothing to pay at all.
Are your engineers all locally based?
Our engineers all live within the local community which they serve.
We have a strong belief in supporting locally based engineers and so, on average, the engineer who visits you will reside less than ten miles away from your home.
How quickly can you come out to me?
We can usually arrange a local engineer visit within two hours.
We operate Monday to Saturday.
Our phone lines open at 8.00am.
Are replacement components guaranteed?
All hardware components are supplied brand new and are covered by a full one-year parts and labour warranty.
Are there any current job vacancies?
We are always pleased to receive applications from engineers with appropriate qualifications and experience.
Please e-mail your CV to us at firstname.lastname@example.org.
Can you help with my iPad, iPhone, Android or Kindle?
Yes, we can configure your iPad, iPhone, Android device, Kindle or
e-book reader to connect to your broadband router, and also provide any help you may need learning how to use the device, and connecting to iTunes or the Kindle book store.
Will your engineer take my computer away for repair?
We carry out all repairs on-site, so you can watch what is taking place and ask any questions. Our engineer will not take your computer away for repair.
Can you help set up my new computer or Xbox?
Yes, our engineers can set up your new computer or Xbox, connect it to the Internet and also to your home network, if you have one. In addition, we can transfer the data from your old PC to your new one.
Do you repair printers?
We carry out software related repairs to printers - drivers or setup problems, however, we are unable to repair printer hardware failures.
Do you replace laptop screens and keyboards?
Yes, we are able to replace screens and keyboards for most makes of laptop. This service is not available in all areas - please contact us for more details.
Can you help set up Smart TV streaming?
Yes, our engineers can help configure your Internet receiving device to connect to your television in order to enable streaming of movies and TV episodes, using services such as Netflix, etc.
Our locally based engineers cover mainland UK and Northern Ireland.
Open 8am to 7pm
Monday - Saturday