What Our Customers Say
Rob Knight, Newcastle Under Lyme ~ "I would like to take this opportunity to say a big thank you to you and for sending Rhydion to repair my computer - a very polite, knowledgeable and professional gentleman. If I have any further problems with any of the house computers, I will not hesitate to call. I have also recommended your company to a friend that needs some help. Too many people send messages of complaint, so here's one of praise! First-class service, thank you!"
John Charles, Shrewsbury ~ "I cannot praise enough the service provided. Within two hours of my call for
assistance to repair my totally dead laptop, your engineer Doney arrived. I was most impressed with his polite and courteous manner and professional
approach to my rather complex problem. All faults were corrected and the system given a much needed clean up. Well done to Doney and you for a most
efficient service. I would certainly recommend your business to all."
Darren Short, Plymouth ~ "Can I just say how impressed I was with the service we received from Lewis, your Plymouth engineer. He fixed my desktop computer with ease and nothing was a problem for him. Should I have another fault, I will certainly be calling PC Callout Ltd. I will also recommend you to friends and family. Thank you for an excellent service."
Bill Norton, Leicester ~ "Your engineer Joe arrived on time and fixed our family computer. I was particularly impressed by Joe's courteous and professional manner and I would be happy to recommend PC Callout. Excellent service and a job well done."
Margaret Cooper, Deal ~ "I just wanted to thank you for sending Michael to fix my computer yesterday - it is now running great. Michael was efficient and friendly and he spoke to me in terms I could understand (I am 74 and definately no computer boffin). I hope I do not need anyone in the future, but if I do - I will certainly come back to you and will recommend you to all my friends."
Tracey Leake, Peterborough ~ "I would just like to say how impressed I was with your service in general, and the young man George who fixed my computer and restored my Internet connection, was a delight. I would not hesitate to use the service again - it was worth every penny!"
John Millward, Launceston, Cornwall ~ "My computer was recently fixed by Andy. He did a fantastic job - got me up and running, got rid of a lot of junk and installed some programmes which keep my PC clean and free of malware. If I have any problems in the future, I will certainly be wanting Andy to fix them."
Gary O'Hara, Manchester ~ "Absolutely fantastic service, I mean that. Just had Dave come to my house to fix my PC ... he arrived promptly and within a short time, he had my PC working again. I use my machine to produce EDM, so it is absolutely vital to me. All my work was still there and I was able to crack on immediately. Thanks Dave for a job well done!"
Peter Smith, Telford ~ "After spending a substantial sum on an online international specialist, which turned out to be a complete non-entity (after twenty hours remotely making the problems even worse), I contacted your company in a high state of frustration and near desperation. Your engineer, Doney, arrived early and went to work without any fuss and resolved all of my problems in ninety minutes! I am extremely impressed with your company's efficiency, professionalism and quality of workmanship and will not hesitate to recommend you at every opportunity. Well done!"
Anthony Walton, Leeds ~ "Thank you to PC Callout and their experienced technician, Robert, who delivered an A+ service and didn't stop until my desktop PC was all fixed and running like new. Not only did I have my PC repaired, I also feel as though I have found a new friend and first port of call if I run into trouble again. A big special "Thank You" for getting me up and running so quickly."
Peter Cawthorn, Hesketh Bank ~ "Today I had Dave call and carry out a repair on my computer. I would just like to say how very impressed I was by his totally professional approach. I stumbled on PC Callout by accident when looking for help and I am truly impressed - it was good to have Dave's help. A great service - well done!"
Norv Dyer, Burbage, Leicestershire ~ "I called the company yesterday and this morning Simon arrived. I must admit I thought the PC was in such a sorry state he could not fix it, but he immediately assured me he could. Less than an hour later, he asked me to check it and WOW - all is now working like the day I bought it! I was even considering buying a new PC, so it saved me a lot of money."
Peter Swan, Northumberland ~ "What a tremendous service PC Callout offers. No fuss, no waiting and everything done in your home with courtesy. My Dell had been running extremely slowly and there were other annoying little problems, which Craig was able to solve with great efficiency. He also gave me some extremely valuable advice about a number of things, which have turned my ten year old computer into a new machine. I'll certainly be recommending PC Callout to all my friends and colleagues - and at such a reasonable price. Thank You!"
Caroline Isherwood, Northampton ~ "I just want to thank you for your help yesterday in getting the issues with my PC resolved and to let you know how impressed I am with the efficiency and customer focused nature of your organisation - a rare treat. Many thanks to all
Alan Parkington, Darwen, Lancashire ~ "When your engineer arrived, he was very polite and friendly. I explained the
problem and he got to work right away. After around 45 minutes, he turned to me and said he had solved the problem. I was very pleased because I hadn't a
clue what to do. When he was leaving, I said I would write a testimonial for the company, to say how pleased I was with the work and that I would not
hesitate to recommend the company."
Mrs P Din, Beeston, Nottingham ~ "Having had a hiccup with my computer, I contacted PC Callout. From the initial contact to the end of the visit, I can highly recommend the staff - the lady on the phone, Helen, for her courteous help, and Andy the engineer, who was prompt in arrival, very polite, informative, skillful and renewed my faith in human nature. A big thank you to all and I can highly recommend the company."
Ann Simpson, West Midlands ~ "Your engineer Mark called today to fix my laptop. This was completed
efficiently and with much patience (towards me!) on his part. Nothing was too much trouble for him. A very friendly and knowledgeable person - a
credit to your company! Please pass on my thanks."
Peter Chatfield, Yeovil ~ "Just want to say a big thank you for the services your company did for me today. The engineer, Michael, was superb at his job and had me on the Internet in no time at all. Am I pleased? You bet I am!"
Ruth Noah, Mansfield ~ "I just wanted to thank you for a 100% flawless service from beginning to end. Andy was spot on with his diagnosis, working through logically to find the problem. Who phones (these days) to say they are going to be ten minutes late (dead on the time he should have arrived)! I am extremely impressed with your service and if anything goes wrong with my PC in the future, I will know exactly who to call. I have now been using my computer for over an hour - no problems at all - many, many thanks Andy!"
Ted Edwards, Chesterfield ~ "Just wanted to let you know how pleased I am with the service you provided
me recently. My call was sorted professionaly and the engineer arrived on
the same day. Anyway, Andy was superb - very patient with me and totally
sorted out all my laptop problems and worries. Many thanks to all."
Richard Scott, Horsham ~ "A
note to thank you for services rendered. Steve called recently to
service my desktop computer, which was in a sorry state, having
become infested massively with bugs, sub-standard programs and the
like. He worked his magic. Immediately it was restored to brilliant,
clean, active life and since then has operated as sweetly as a swiss
watch. So, well done Steve and well done PC Callout!"
Angela Randall, YourPlumber Ltd, Ashford, Middlesex
~ "Just wanted to say a big thank you for the fantastic service I received from your engineer John on
Friday, and also from yourselves in the office. My original call was dealt with quickly and
efficiently and John arrived within the timescale given. He quickly understood the problems I was
experiencing and was able to discuss possible solutions. Once we had agreed on the way forward, he
was able to carry out the work straight away. I was kept up to date throughout and he was able to
answer all my questions. So thank you for not only a great customer experience but also enabling me
to continue with my business without any disruption. I have already recommended you to friends."
Somia Iqbal, Wilmslow
~ "Quick e-mail to say many thanks for the excellent service I received from your engineer on Friday. Very professional and very helpful. I will certainly use you again if I need to. The convenience of having someone come to you to fix your computer is an absolute time saver. Brilliant work PC Callout - keep it up!"
Elaine McKeown, Ilkley, West Yorkshire
~ "I would just like to say how impressed I was with the efficiency,
professionalism and competency of your company, rounded off with
sincerity and friendliness - such a combination is sadly lacking
in today's society. I would like to extend a massive thanks to Wayne,
the engineer who got my laptop working again. He was friendly, polite,
competent and very informative. Helen, who initially took my call,
was also friendly and polite keeping me informed as to Wayne's arrival.
I really could not have asked for a better service or more cheerier
members of your team. I have already recommended your company to
friends and family and will continue to do so."
Yvonne Warren, Pontypool
~ "I would like to thank your firm, particularly Daniel, who recently restored my computer to life. Daniel was courteous, polite and efficient - being made aware of my recent illness (a stroke), he understood immediately how reliant I am on my computer for shopping, banking, etc. and so left me his laptop, fully setup, until a replacement part arrived. Thank you for all your help - I would have no hesitation in using your firm again. I found you reasonably priced, honest and punctual."
Christina Alexander, Burns Trout Fishery,
Tarbolton, Ayrshire ~ "Just wanted to say how impressed
I was with your technician, Euan. I had two computers, one desktop
and one laptop, and both of them were playing up. My desktop was
old and had to be scrapped but Euan was able to transfer all of
my data on to the laptop and I lost nothing. He is a very polite
and capable young man. I am of pension age and he did not try to
bamboozle me with technical terms, explaining in plain english what
he was doing. I have done the ECDL, so have a little knowledge of
how to get out of some situations - but these problems were way
beyond me. I can't thank him enough for getting my system up and
running, quickly and efficiently. I would not hesitate to recommend
Elaine Taylor, Southampton
~ "Further to our telephone conversation, I just wanted to say how
pleased I have been with your service. From arranging the callout
yesterday, to your engineer's visit on the same day - who was extremely
professional and knowlegeable in resolving the problem. It was equally
refreshing to receive such excellent customer service from your
office staff, in an age where this is now often lacking."
Graham Scott, Rotherham ~ "I
have used PC Callout several times now. My usual engineer is called
Alan and he is always polite and friendly - nothing is ever too
much trouble. I would be very happy to recommend PC Callout and
I will certainly be using them again. I also receive some discount because I am disabled, which is always appreciated."
Sally Andrews, Euro SDB Ltd, Tamworth
~ "What an excellent service - Simon arrived promptly at 10.30am
... just what we wanted. He quickly sorted out the problem and also checked
over our other computers ... lovely young man ... very happy with
him. We will definitely be using you again, as we have no computer
boffins at all in our office! Many thanks for the efficient service
we have received."
John Scott, 21stcenturyretro Ltd, London
~ "I just wanted to provide a testimonial, for the assistance provided by Theo, for use on your
website. The appointment through PC Callout was arranged for the following day and the engineer
arrived promptly. The quality of service was excellent and the issues were identified within a
short time. Theo identified a downstream cap on our broadband download speed from BT, which
resulted in them lifting this at the exchange. As a result, the problem was identified as a BT
issue and saved us a hefty charge from BT to send an engineer on-site. No hesitation in using PC
Callout again and can recommend them to anyone - personal and business users alike."
Roy Scott, Doncaster ~ "I just want to say thank you for your prompt response and first-class, extremely cost effective service. Your engineer still came out that evening despite being delayed at a previous call. He investigated the problem thoroughly and diagnosed the solution. He returned as promised a few
days later and did a fantastic job installing the new hard drive and ensuring everything was up and running before leaving. Please feel free to use the above as a testimonial by way of thanks to you and especially to Jay - the engineer from Doncaster. I can't praise him highly enough."
Robert Thurlow, Liverpool ~ "Just a brief note to put on record my complete satisfaction with the service provided by Daniel yesterday - thoroughly competent, knowledgeable and professional - he arrived spot on time and set to solving my problem. I am 100% happy with all aspects of the service you provide and will recommend your name whenever appropriate."
Paola James, Vodex Ltd, Southampton
~ "I wanted to write this e-mail as I think customers are all too
quick to complain but not very quick to compliment. We purchased
a PC for a new member of staff on Thursday of last week, and it
became apparent that not only was the new software not compatible
with our current system, but our other computers would not network
together. After searching through the Internet for an IT solutions
company to help us, I came across PC Callout Ltd. Once I had clicked
onto the site, up popped Angela ready to assist me. I typed our
problem to her and she was able to arrange an IT specialist to assist
us within two hours. The man arrived with smiles and a rucksack
and had our office up and running again in no time at all. The service
PC Callout offers is fast, responsive and friendly - I see them
as the IT emergency service! I would like to recommend PC
Callout for all businesses, large and small. Brilliant ... well
done and a very big Thank You."
Jem Davis, London ~ "A
quick e-mail to extend my grateful thanks to Richard, who not only
arrived on time during a very busy period of the evening in North
London, but also had my computer running and optimised in well under
an hour. Superb value for money - have already recommended you to
my friends and would not hesitate to use your service again."
Lynda Robinson, Blackpool ~ "I felt compelled to write to you about one of your engineers, namely Thomas Lord. He visited my house at short notice last night to repair my computer. He was nothing short of exceptional. Arriving early, he was cheery, confident and actually seemed interested in MY computer, when he must see dozens every day. He did over and above what was asked for and explained what he was doing every inch of the way. I see a great future for this young man. He is a credit to your company."
Bill Jamieson, Edinburgh ~
"I was delighted with the service I received through PC Callout.
The response was prompt and Martin, a local PC expert and IT problem
solver, came round and dealt with a complex virus removal on the
spot - with skill, professionalism and courtesy. I will certainly
be using this service again for my other PC equipment and would
have no hesitation in recommending the service to friends and business
contacts. Thank you!"
Jane Barber, Cheshire ~ "Just
to confirm that David arrived well in time for the appointment today.
Having now used your service, I would highly recommend you to other
users. This is an extremely cost effective service, particularly for someone
disabled, like myself. Please feel free to use this feedback on the
Testimonials page of your website."
Gary Caswell, CEO Bretton Consulting,
Norwich ~ "As a small management consultancy business,
we are totally reliant on our systems infrastructure. By partnering
with PC Callout, we have found a company that has the same client-facing
ethos as ourselves, with no request too small or too large. Their
service levels are excellent and we now use them for all our IT
Alex Blackwood, Portsmouth
~ "I called PC Callout in some desperation, at 08:15 on Monday morning.
By 12:30 my totally dead computer was back on its feet and running
again. Nick, the engineer who attended was professional, friendly
and explained all the steps he was taking to rectify the fault in
a clear and 'no-nonsense' fashion. Great service and all at a reasonable
cost. Well done!"
Debbie Gibson, Mansfield
~ "I just wanted to say thank you for the efficient way you dealt with my enquiry and the great work Simon did with my computer. I will definitely be passing your details on to family and friends when they have problems with their computers."
Alison Gaffney, Billericay
~ "Many thanks to your wonderful engineer called Mike. Not only
did he recover my photographs but he also got my computer working
again. What a relief! An absolute star - I have already recommended
you to my friends. Thanks again."
Charlotte Bullett, Gaughan Property Services,
London ~ "Your engineer Richard came to our offices
yesterday to look at a few problems with our network. Richard was
very quick, efficient and honest and explained to us very clearly
what the problem was and how he resolved it. He left us feeling
very confident and reassured, rather than confusing and daunting
us with computer jargon. We are a small but very busy business,
with very little knowledge of computers and networks! PC Callout
were very quick and hassle-free to deal with from the get-go and
we would use them again without hesitation. Highly recommended.
We have never written a testimonial for anyone, we are normally
far too busy - but I can honestly say this had to be done, you exceeded
all our expectations."
Ernest Hall, Clacton-on-Sea
~ "Just a note to express my appreciation of your service, which I experienced for the first time today. I don't think that your engineer had ever encountered my particular problem before but he identified it and solved it within twenty minutes. He then went on to make sure that I had much greater storage space on my hard drive. I was very pleased indeed and will have no hesitation in recommending your service to my friends. It is very likely too that I shall have further need for it in the future - and I shall know the number to call!"
Alan Hayes, Truro
~ "Thank you for your prompt response to my computer breakdown. May I say how much I appreciated the attitude and ability of your engineer Alex, in dealing with the situation and getting me back online."
David Cleal, Wolverhampton
~ "Your computer engineer, Cliff, arrived early for his appointment
- which was a lovely surprise. He was absolutely marvellous - cheerful
and friendly and with a great sense of humour. Most of all, he sorted
out my problem and the computer is now working even better than
before the fault occurred. I would not hesitate to call you again
should a problem arise and I will also recommend you to my friends.
Thank you very much for such a swift and excellent service."
Marina Wilson, Preston ~ "I've
just had Matthew out to fix my computer and he has done a brilliant
job. I only arranged it today and now it's all sorted and very cheaply
priced too. I would recommend him to anyone - he really knows his
stuff. Thank you for a professional, friendly and speedy service."
Roger Taylor, Cambridge ~ "I am writing to thank you very much indeed for sending a computer expert out to my home within two hours of my phone call to you. Your employee Rob, who has visited me once before, was absolutely wonderful. Sadly, we now live in a world where many companies offer very poor service. PC Callout offers a five-star service. I am so grateful that my computer is now performing brilliantly - even better than before I encountered the problems! I would have no hesitation whatsoever in recommending your company to anyone."
Thomas Macaloney, Lanarkshire ~ "I would like to say thank you to PC Callout for your excellent service in repairing my computer so quickly - also to your engineer Euan, so helpful and down to earth. I won't hesitate to use your company again and so will all my friends. Thank you once again."
Margaret Hicks, Bristol ~ "I would like to say thank you to your engineer, Stoyan, who attended today. He was very friendly and helpful and we would recommend him to anyone - a first-class computer engineer. Many thanks once again."
Jean Armour, Warminster ~ "Having
used PC Callout for the first time recently, I would like to say
thank you to Nick for his patience and persistance with my PC. It
is now running beautifully. We didn't expect that Windows was the
culprit. Thanks Nick!"
John Ireland, Bristol ~ "Having been let down by another firm, who didn't turn up at all, I got your number from the Yellow Pages and within two hours, your engineer was looking at my failed Internet connection. He said he would get the required part in the morning and fit it. This he did without fuss and all is now fine. I can thoroughly recommend your company and have put this recommendation on the 'Which' local website. Congratulations on your efficiency."
Keith White, Kilmarnock
~ "May I just say how pleased I am with your service. My laptop hard drive gave up and after
finding your website, I arranged for an engineer to attend. Melissa arrived promptly today and
immediately set to task retrieving all my data from the hard disk to an external drive I had.
Melissa was very helpful in some of her suggestions, as I recently purchased another laptop with
Windows 8. Not long after she had left I had my documents, music and photographs all transferred
onto my new machine. Fantastic service and a huge thanks to Melissa."
Maureen Price, Worcestershire ~ "Thank you for arranging for Mark to visit so promptly yesterday, after my telephone call to you. I was very pleased with the service provided, and the polite and helpful way in which it was carried out. I would have no hesitation in using your company again and would highly recommend you."
Ronald Stevens, Swindon ~ "Had a problem with my Dell laptop - phoned PC Callout to get someone out to fix it - they sent someone the following day. The screen was frozen and I couldn't get anything to work. The engineer sorted that in minutes and it then seemed that the keyboard was faulty. The engineer took me to a local Comet store to get a cheap temporary keyboard, to fill in for the time being until they ordered the correct one for my laptop. The new keyword was delivered quickly, fitted and works fine. I would certainly use PC Callout again; a first-class service at a reasonable price and the engineer was brilliant."
Bryan Smith, Perth ~ "I am
just writing to thank you for the excellent service I received from
Andrew in Dundee when he came out to repair my computer on Sunday.
The prompt service from Helen right through to the repair and billing
was exactly as promised."
John Paton, Prestwick ~ "I would just like to thank Euan for all his help last night sorting my computer - tell him it's running much faster. I bought a new router today - he explained last night what to do. It was easy - tell him thanks very much. I will certainly be back if anything goes wrong or if my friends or family need their computers sorting - you're in my favourites. Once again thanks for a great service - can't thank you and Euan enough!"
Maureen Hutton, Cambridge ~
"I've used PC Callout a couple of times and been very happy with
the service. Very helpful from the initial call to you and the arrival
of Rob on the scene. I have commented to several people about how
good the service is. Straightforward, quick, professional but still
very friendly and personal."
Marion Weekes, Wigan ~
"Whenever we have problems with our computer, PC Callout are there within a few hours. They're friendly and helpful and always sort the problem out. I'd recommend them to anyone."
Ken, Glasgow ~ "I write to
express my grateful thanks for the excellence of the service afforded
to me by your local support engineer, Euan. Having personally expressed
my gratitude to Euan, I felt that it was only fitting to write to
you to formally convey my appreciation. I found Euan to be courteous,
knowledgeable and highly professional in his analysis of my iMac
problem, and with a practised ease he implemented the system fix
to my complete satisfaction - duties I'm sure which set him as an
engineer and PC Callout as an organisation above the rest. I wish
your exceptional team every success."
Mrs J Wallace, Croydon ~ "A
big Thank You for sending out Mark to us last night. He arrived
within ninety minutes of our call to you and was straight to work
sorting out a nasty virus on my laptop. He cleared the virus and
also installed some free anti-virus software for us - and showed
us how to keep it updated. In short, I would have no problems recommending
PC Callout to my friends and family!"
Mike Johnson, Oxford ~ "I called
PC Callout because my laptop hard drive suddenly failed and it had
all my college work on it. I was in a mad panic! Your engineer David
came the same evening and managed to get back most of my files.
He installed a new hard drive and all my programs and got the Internet
working. I'm at uni and money is really tight but you gave me student
discount, which was great. Next time I have a computer problem,
I will know who to call - thanks for the excellent service."
Jan Simmonds, Blackpool ~ "Just
a note to thank you for your excellent repair service. The engineer
arrived on time and was very professional and polite. My computer
was quickly up and running again and it now seems to work a lot
faster than it did. As a novice computer user, I'm sure that I will
be using your service again before too long."
Joan Woodgates, Newport ~ "I
am pleased to advise you of the good service I receive when it is
necessary for me to phone asking that you send an engineer to my
home here in Newport. Due to the fact that I am unable to handle
or understand the workings of my computer, I am most grateful when
your engineer Ken arrives at my door, patiently listens to my problems
and then with much understanding, goes to work and straightens out
the existing problems and shows me how to handle the situation.
I also wish to thank you for the immediate phone service I receive
and once again how much I appreciate the service and assistance
I receive from your engineer Ken."
Richard Cooper, Hertfordshire ~ "On
many occasions, I have had the need to call PC Callout. From the
initial call to the completion of my computer issues, everyone involved
has been extremely professional. The engineers have always been
polite and listened to my issues before rectifying the problems.
If the situation arose again with computer problems, I wouldn't
hesitate to call PC Callout."
Rob, Shropshire ~ "A while
ago, my computer screen went blank and nothing I could do would
coax it back into life. I tried a local computer shop with no success
but then found PC Callout. They advertised a speedy on-site response
and a reasonable price scale. The phone response was quick and efficient
and it was arranged for an engineer called Richard to attend. A
short time later, my computer was back up and running with updated
software and improved performance and he even helped in setting
up a new wireless printer. The feeling of relief was immense! Recently,
I decided to buy a new computer and needed help with transfer of
data and so phoned PC Callout for more help - the new computer is
now fully operational thanks to Richard's help. In the circumstances,
I would not hesitate to use PC Callout's services in the future."